Student Complaint Policy

The International Vedic Wellness University (IUVW) is committed to maintaining a safe, fair, and supportive environment for all students. We recognize that, from time to time, students may have concerns or complaints that require resolution. This policy outlines the process for addressing student complaints in a prompt and equitable manner.

Filing a Complaint

Students are encouraged to resolve issues informally with the concerned faculty or staff member. If informal resolution is not possible, students may file a formal complaint. Complaints should be submitted in writing and include the following information:

  • Name and contact information of the complainant
  • Description of the issue, including relevant dates and involved parties
  • Any supporting documentation
  • Desired resolution or outcome

Submission of Complaints

Formal complaints should be submitted to the Office of Student Affairs through one of the following methods:

  • Email: contact@iuvw.org
  • Mail: Office of Student Affairs, International Vedic Wellness University, 1 Bode Road, Streamwood, IL 60107
  • In-person: Office of Student Affairs, 

Complaint Review Process

  1. Acknowledgment: The Office of Student Affairs will acknowledge receipt of the complaint within 5 business days.
  2. Investigation: An impartial investigator will be assigned to review the complaint. This may include interviews with the complainant, the respondent, and any witnesses, as well as the review of relevant documents.
  3. Resolution: A written determination, including findings and any actions to be taken, will be provided to the complainant within 30 business days of the acknowledgment. If additional time is required, the complainant will be notified.

Appeals

If the complainant is dissatisfied with the resolution, they may appeal the decision. Appeals must be submitted in writing within 10 business days of receiving the determination. Appeals should be directed to the Vice President of Academic Affairs and must include:

  • The original complaint
  • The determination provided
  • Reasons for the appeal

Board Contact Information

Students who feel their complaint has not been adequately addressed by the institution may contact the Illinois Board of Higher Education:

  • Address: Division of Private Business and Vocational Schools, Illinois Board of Higher Education, 1 North Old State Capitol Plaza, Suite 333, Springfield, IL 62701-1377
  • Phone: (217) 782-2551
  • Website: IBHE Complaints

Policy Availability

The Student Complaint Policy is available on our website at www.iuvw.org/student-complaints. This page includes detailed information on the complaint process, the steps involved, and contact information for both the university and the Illinois Board of Higher Education.

Promotion and Awareness

All promotional materials, including brochures and the university website, will prominently display the contact information and website for the Illinois Board of Higher Education for reporting complaints.